Neptune Memorial Reef

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Neptune Memorial Reef Reviews

Excellent rating
5.0
153 reviews Verified
Neptune Memorial Reef
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Reviews ( 153 ) 5.0

Angelica Dela Garza
Angelica Dela Garza
2024.06.10
Pedro, Nakita and the whole Neptune team were professional and really made this beautiful experience such a memorable one for our family. They were able to assist us from the beginning with any and all questions we had which made us at ease with the entire process. The day of our loved one's memorial will be something our family with always cherish.
Reply from Neptune Memorial Reef 2024.06.12
Angelica, it is wonderful to hear that Pedro, Nakita and the rest of our team provided the support and care needed to make this experience memorable for your family. Thank you for sharing, and I will be sure to pass along your praise. If we can ever be of further assistance, do remember we are just a call away. -Jim Hutslar, General Manager
Charito Illingworth
Charito Illingworth
2024.06.09
Neptune Memorial Reef is a very unique dive site, and it has to be one of most beautiful and unique reefs I have heard of in South Florida. It’s a beautiful way to memorialize a loved one in such a peaceful and serene setting. The staff is professional and you can tell they were truly honored to be part of the ceremony.
Reply from Neptune Memorial Reef 2024.06.11
Charito, your review beautifully captures the essence we strive to provide. We are honored to have been part of such a special tribute for your loved one. Thank you, and please feel free to give us a call if we can ever be of any further assistance or support. -Jim Hutslar, General Manager
Kim Weiler
Kim Weiler
2024.05.29
Neptune Memorial Staff is incredibly easy to work with. Michael Tabers was patient and helpful as he answered my questions, explained the process, and allowed me to come to a decision in my own time. Their service is affordable, environmentally friendly, and a unique way to create a remembrance. Neptune makes everything super easy to follow and has flexible financing options. Memorial arrangements are never easy, whether you are pre-planning or planning at a difficult moment. Neptune makes it a much gentler process all the way around. I highly recommend.
Reply from Neptune Memorial Reef 2024.05.30
Kim, thank you for your heartfelt review and recommendation. It is reassuring to hear that Michael’s patience and helpfulness eased your decision-making process. We are glad our service could provide a caring and unique way to honor your loved one. Should you need any further assistance, please know that we will always be here for you. -Jim Hutslar, General Manager
Kathleen O'Reilly
Kathleen O'Reilly
2024.05.03
As I haven't died yet, I cannot review the cremation aspect, but purchasing the product was easy and it is a great value. It gives peace of mind and keeps the family from having to arrange and pay for the funeral or cremation. The family will thank you and remember you fondly. So do it now!
Reply from Neptune Memorial Reef 2024.05.06
Kathleen, knowing you found value and peace of mind in the pre-planning process is important to us. Thank you for highlighting the benefits of making arrangements in advance, and rest assured, we are here to support you whenever needed. -Jim Hutslar, General Manager
Wesley Johnson
Wesley Johnson
2024.04.09
Contact, payment, paperwork all very easy online and via email. Only issue is that the site isn't as clear on what is covered and what is not.
Reply from Neptune Memorial Reef 2024.04.10
Wesley, thank you for your feedback regarding our website. I am glad the online and email processes met your expectations. Rest assured, we are currently enhancing our website's clarity, especially concerning the checkout process. Should you have further questions or require assistance, please feel free to reach out to us. -Jim Hutslar, General Manager
Gary Sullivan
Gary Sullivan
2024.03.25
The final portion of our estate planning was deciding on cremation or burial. We decided on cremation and reviewed several companies. After talking to Michael Tabers, we decided on Neptune Memorial Reef. Michael was very helpful in fully describing all the services they provide and which ones would be the best for us. We decided on Direct Cremation along with Away From Home Protection Plan since we travel quite a bit. Thank you Michael for helping with our important final decision and we don't have to worry about it any more.
Reply from Neptune Memorial Reef 2024.03.27
Gary, thank you for acknowledging Michael's helpful guidance during your estate planning process. I am pleased to hear that the decisions made have brought you peace of mind. I will be sure to pass along your praise and should you have any further questions or need assistance, do not hesitate to reach out. -Jim Hutslar, General Manager
Donna Sugarman
Donna Sugarman
2024.03.13
This was the most honorable ceremony my family could have for our loved ones. Cannot say enough about Pedro and the team. They provided love and support to our family. My deceased husband is resting in peace at the Neptune Reef.
Reply from Neptune Memorial Reef 2024.03.14
Donna, learning that the ceremony was a most honorable one for your family and provided a peaceful resting place for your beloved husband is deeply meaningful to us. I am glad that Pedro and our team could offer the love and support needed. Thank you for placing your trust in us, and know that we are here to support you and your family at any time. -Jim Hutslar, General Manager
Heather Peterson
Heather Peterson
2024.03.13
Wonderful, my mom and dad both had services with them and I would highly recommend.
Reply from Neptune Memorial Reef 2024.03.14
Thank you, Heather, for highly recommending us following your beloved parents' services. We are here to offer support whenever you may need us. -Jim Hutslar, General Manager
Rita Ring
Rita Ring
2023.12.11
Making my decision to be a part of Neptune Memorial Reef was an easy one. What a beautiful place! Michael was so helpful and patient in guiding me through the process and I am greatful for his assistance.
Reply from Neptune Memorial Reef 2023.12.13
Thank you for allowing us to provide the helpful guidance that is essential during these moments, Rita. It is our honor to be of service to you. Please do not hesitate to reach out if there is anything else we may assist you with. -Jim Hutslar, General Manager
Robert Miller
Robert Miller
2023.11.15
This was a very simple and clean process. Don and team were great with staying in touch and when it was time to complete it was extremely easy. I’m happy to know when it’s my time, everything is done.
Reply from Neptune Memorial Reef 2023.11.17
Robert, thank you for sharing your thoughtful recognition of Don and the rest of our team's efforts. I will be sure to pass along your praise, and encourage you to reach out any time you need us. -Jim Hutslar, General Manager
Cassandra Aristide
Cassandra Aristide
2023.11.09
Neptune Memorial Reef took the most difficult time our family has ever faced and turned it into the most caring, personal and comforting experience possible. The entire team, Michael, Nikita and Pedro were always there to make a very difficult situation as easy and organized as we ever could have hoped for. Their helpfulness, kindness and compassion was truly a blessing to our entire family. The reef itself is beautiful, peaceful and teeming with amazing ocean life. If you're a diver, the ability to go down and see for yourself the beauty and tranquility of your loved ones new 'home' is comforting beyond measure. In addition, the boat crew from Divers Paradise, the company that Neptune Memorial Reef charters for the reef memorials, were as helpful and kind as the NMR staff were. If you're a snorkeler or a diver, you will be in safe and excellent hands. Our heartfelt gratitude to all at Neptune Memorial Reef for providing our family with the care and support that we so desperately needed at a very painful time. More importantly, they gave us the gift of knowing that our beloved mom is in a place full of peace, wonder and life . We are forever grateful for that.
Reply from Neptune Memorial Reef 2023.11.13
Thank you for your heartfelt message, Cassandra, and for choosing us to be of help during this trying time. Your family's comfort throughout this sensitive process was of the utmost importance to us so it is heartening to hear that Michael, Nikita and Pedro were able to help as much as possible while providing the kind and compassionate care you describe. I will be sharing your recognition of our team's efforts with everyone here and I encourage you to give us a call if there is anything else we may take care of for you and your family. -Jim Hutslar, General Manager
Etna Tescari
Etna Tescari
2023.11.03
Cristina Brown
Cristina Brown
2023.10.26
Richard McGough
Richard McGough
2023.10.19
It’s difficult to put into words the gratitude and appreciation I have for the Neptune staff and the support provided by Divers Paradise. My sister, her husband, and I were treated like family during our whole experience. It had been awhile since I dove and all I can say is that Divers Paradise (Ben and the staff) were wonderful with my refresher and the dive itself. And the attention to detail that Pedro made for my parents remains and the shell placement were all done with care and compassion. I have absolutely no regrets with our time with Neptune and the Divers Paradise folks. I WILL return and definitely come back and visit that lovely resting place for my parents as well as others who made that same decision. I actually look forward to the day that I can not recognize the shell placement because that means more life is thriving, what a wonderful memory for posterity. THANK YOU ALL
Reply from Neptune Memorial Reef 2023.10.20
Richard, thank you for sharing such a wonderful review. It is uplifting to know that Ben, Pedro and the rest of our team were able to demonstrate our dedication to providing service excellence and I will make sure to pass along your heartfelt note to everyone here. Please know you and your family are in our thoughts and we would be privileged to assist with anything else that you and your family may need in the future. -Jim Hutslar, General Manager
Carmen Butera
Carmen Butera
2023.10.16
Our experience with Neptune Memorial Reef on the day of placement for our combined parents Sea Shell, was so beautiful. One of our family members did the dive with Pedro and the diving crew. The video and photos are breath taking. This reef is so tranquil, and to know an end of life is creating more life is such a beautiful feeling. We know our parents were not only present this day but were thrilled to be a part of this peaceful reef. There are not enough words for its beauty. Pedro and our diving crew, Ben, Ali, and Mark were beyond caring, kind, and such wonderful souls themselves. We thank you all so very much for making this such a special day for all of us. We hope to be back to visit in our future sometime. Sincerely, Carmen and Mike Butera (brother Richard D. McGough)
Reply from Neptune Memorial Reef 2023.10.18
Thank you for taking the time to share your heartfelt message and experience with us. I want you to know that you and your family are in our thoughts, and that your message of thanks will be conveyed to Pedro, Ben, Ali and Mark. If there is anything else we may attend to, please feel free to give us a call as we are honored to be here for you and your family. -Jim Hutslar, General Manager
Kelly feerick
Kelly feerick
2023.09.24
The Neptune society is a beautiful way to honor someone’s memory. Pedro and staff were very professional and very personal throughout the entire process. They made this a wonderful experience for our family. We highly recommend this service to family and friends and give Pedro and staff a 5 star review. Thank you again for making this a beautiful and memorable send off for our Diane.
Reply from Neptune Memorial Reef 2023.09.26
Kelly, thank you for sharing such a thoughtful review. It is heartening to hear that Pedro and the rest of our team were able to provide the professional and personal care you mention and I will make sure to pass along your kind words and recommendation to everyone here. Please know you and your family are in our thoughts and I hope you will feel welcome to reach out to us should you and your family need anything at all. -Jim Hutslar, General Manager
Susan DuBose
Susan DuBose
2023.09.14
Neptune Memorial Reef is the most Beautiful and Peaceful resting place. My family and I recently put my parents to rest here and had an amazing experience. Pedro is the most compassionate and kindhearted gentleman. Everything was done with such incredible care from the mixing of the ashes to the deployment of my parents. The pictures and video will be forever cherished. I cannot thank everyone involved enough for making this so special!
Reply from Neptune Memorial Reef 2023.09.18
We consider it an immense honor and responsibility to provide a beautiful and peaceful place of rest for the loved ones of those we serve, Susan, so please know your recognition of this means a great deal to all of us here. Thank you for sharing your kind acknowledgement of Pedro's efforts as well and if you and your family should ever need anything else, I encourage you to contact us. -Jim Hutslar, General Manager
Georgina Lentini
Georgina Lentini
2023.09.06
Very smooth process to preplan for myself. Michael T was very helpful. I can 'rest' easier knowing its been taken care of. As a former diver, I love the fact that the reef provides a great habitat for my beloved fish and critter friends.
Reply from Neptune Memorial Reef 2023.09.08
It is heartening to hear of your positive experience working with Michael throughout this sensitive process, Georgina, so I deeply appreciate you taking a moment to share. I will make sure to pass along your recognition of his efforts to him and we look forward to being here for you now and in the future. -Jim Hutslar, General Manager
Sandy Jeakins
Sandy Jeakins
2023.08.23
Such a beautiful place! The staff was kind and very helpful. Getting my plans in place was very easy.
Reply from Neptune Memorial Reef 2023.08.25
Thank you for sharing your recognition of our beautiful grounds, Sandy, and for highlighting the kind and helpful service provided by our team as well. If there is anything more that we may do for you, please remember we are only a phone call away. -Jim Hutslar, General Manager
Jannette
Jannette
2023.08.19
Before he passed, my close friend in Florida said he wanted to be laid to rest at sea by Neptune Memorial Reef. We carried out his wishes and I couldn't have been more impressed. The Neptune staff was professional and courteous, they carried out every step of the process without any problems and met all of our needs. It is a beautiful concept that was beautifully done.
Reply from Neptune Memorial Reef 2023.08.23
Jannette, thank you for letting us know that you were impressed with the service received. We were honored to help as much as possible while ensuring that all of your needs were met and if you should ever need us in the future, I want you to know that we will be here for you. -Jim Hutslar, General Manager