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Reviews (171)
Outstanding service
Recently bought a wheel from e-rides, the delivery was blazing fast, but on the third day got a flat tire. They took the wheel to fix it even if there was a bank holiday. And, as I didn't have any other wheel, they gave me the same wheel to ride while I'm waiting for my wheel to be repaired. I know that usually tires are not covered by the warranty, but they identified that it wasn't my fault, fixed the wheel, and delivered it to my home, all for free!
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Beyond superb customer service
I bought an InMotion V12 EUC (and a superb thing it is too) from e-Rides (UK). Some very early units had a problem with the motor drive electronics which InMotion 100% repaired by replacing a circuit board. e-Rides handled this superbly; they arranged free courier transport to get the wheel returned to them, carried out the repair and then drove half way across the UK to personally deliver my fully working wheel to me. Delivering it this way was at their insistence, not once did I expect or ask for this. They have genuinely gone far beyond my expectations and set a standard for after-sales service I never thought I’d see.
Super fast and very friendly
I ordered my Inmotion V11 on Wednesday and received it on Friday. E-rides has also been really helpful in supplying the necessary parts to refurbish my old MSX 84V.
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Lazyrolling Jacket
Ordered a Lazyrolling e-rides edition. Special order due to the size (XXL) so had to wait to be made. Communication during the period was excellent and product arrived yesterday. Perfect experience and jacket is amazing.
INMOTION v11
An awesome place to buy a wheel and I’m glad I got my V11 from e-rides because they sent it the next day with tracking information for every step of the way… Also free stickers in the box!!!
Service
Wow! I am left speechless from the most amazing service!
Orderd a gift for my daughter late Sunday evening, e rides called Monday morning confirming my order I simply asked how long for delivery even at next day I was impressed to then receive a call to say - “ so my daughter could got her present on time they would hire a van and deliver it in person!!” Amazing company and what a polite genuine guy! Totally left feeling there are some genuine kind people
Still in the world and 10000% do I recommend you!! Thank you so much again