Verified Company
Reply from Direct Line Tele Response
2025.07.18
Luis, thank you so much for your 5-star review! We're thrilled to hear that you've had a great experience with our 24/7 live answering services. At Direct Line, every call is answered by a professionally certified agent, trained to the highest standards by the Association of TeleServices International (ATSI).
For the past 24 consecutive years, we've been honored with the industry's highest recognition—ATSI’s Award of Excellence for Call Center Performance—which reflects our unwavering commitment to delivering exceptional customer service and reliable after-hours support.
Whether you're a healthcare provider, property manager, or service-based business, our nationwide answering service ensures your callers always speak to a real person—anytime, day or night.
We appreciate your trust in us and look forward to continuing to support your business with responsive, professional, and award-winning service.
For the past 24 consecutive years, we've been honored with the industry's highest recognition—ATSI’s Award of Excellence for Call Center Performance—which reflects our unwavering commitment to delivering exceptional customer service and reliable after-hours support.
Whether you're a healthcare provider, property manager, or service-based business, our nationwide answering service ensures your callers always speak to a real person—anytime, day or night.
We appreciate your trust in us and look forward to continuing to support your business with responsive, professional, and award-winning service.
Reply from Direct Line Tele Response
2025.07.18
Thank you so much for the 5-star review! We're so glad to know our 24-hour live answering service is making a difference for your business. At Direct Line, we take every call seriously—whether it’s 2 PM or 2 AM—because we know your customers count on real, professional support anytime they call.
What sets us apart is that every agent on our team is professionally certified by the Association of TeleServices International, ensuring you receive the highest level of service in the industry. We’re also proud to share that we’ve earned ATSI’s Award of Excellence for an incredible 24 years in a row—a true testament to our consistency and care.
Thanks again, Donna. We're grateful for your trust and look forward to continuing to deliver the nationwide call answering service your customers can rely on 24/7.
What sets us apart is that every agent on our team is professionally certified by the Association of TeleServices International, ensuring you receive the highest level of service in the industry. We’re also proud to share that we’ve earned ATSI’s Award of Excellence for an incredible 24 years in a row—a true testament to our consistency and care.
Thanks again, Donna. We're grateful for your trust and look forward to continuing to deliver the nationwide call answering service your customers can rely on 24/7.
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I had used Direct Line with a previous employer, and when I started a new role with a new organization I was able to get them connected and it has been great! Some hiccups here and there but Direct Line has fantastic Customer Service. Their response times and resolution are awesome! My team is very happy.
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As a business owner, the value of first impressions is crucial to customer engagement and retention. I receive compliments from my clients on a regular basis. I'm thankful to have chosen Direct Line to rep my business.
Reply from Direct Line Tele Response
2023.11.29
Thank you John for such a glowing review for our 24-hour live answering services. We appreciate your endorsement so much!
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We have been using direct line for a very long time and very satisfied with how they handle our calls and messages. We would recommend them in a heart beat.
Reply from Direct Line Tele Response
2023.11.06
Thank you so much for endorsing our 24 hour live answering services. We appreciate you all for allowing us to be an extension of your team. Thank you again for wonderful 5-star review. We deeply appreciate it!
Only posting this review because I got a "please post a review of us" spam. This is an incredibly unprofessional practice that comes across as needy nagging; it also practically BEGS for bad/mediocre reviews.
Added one star because the service works, albeit inconsistently; would replace with a well programmed phone system once the opportunity arises.
Edited to add (August 2023): thanks to acquisitions we purchased a company that was already using PagerDuty, and I’m old enough to have carried a pager; despite the obvs trigger and steep learning curve to learn how to program all the call handling bitsI finally have my calls being directed to the right phone numbers/people. I wish DirectLine well in their future endeavors! 😏
Reply from Direct Line Tele Response
2020.06.23
Thank you for your candor Yohannon. We don't see that you are actually a client of ours though. Please advise us with your account number and we will reach out directly to you to resolve any inconsistencies you may be experiencing. If you would please email us at customercare@directlineanswers.com so that we can address this matter directly.
Direct Line has been a huge step up from the answering service we used previously. We have a pretty complicated system... if Tuesday before 10pm, call these folks, if Saturday (anytime) call these. If you're reaching out to our oncall folks, call these 3 folks in this order, then call them again to wake them up, then call a manager if all else fails. They have absolutely risen to the occasion and handled any obstacles we threw their way. 10/10, happy with the change from our previous provider.
Reply from Direct Line Tele Response
2023.01.18
Thank you Richard for the glowing 5-star review. We are thrilled that you value our 24 hour live answering services. We love having complex accounts. They allow us to really deliver service excellence in service. Thank you again for the wonderful endorsement!
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Direct line customer services is always polite and courteous. Keep up the great work! Thank you all
Reply from Direct Line Tele Response
2023.01.05
Thank you Rodney for leaving us a wonderful 5-star review about our call agents and our live answering service. We appreciate you and thank you for letting us be a professional extension of your business.
Excellent, professional, great prices and service. I have used this company for many years and am very happy with them.
Reply from Direct Line Tele Response
2022.12.21
Thank you Siri for taking the time to leave us a wonderful 5-star review for our live answering service. We appreciate you and are happy that we can be an extension of your office. Thank you again!
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