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Reviews ( 264 )
Carolyn Jones
2024.10.28
Lovely people - excellent efficient service
Thank you Carolyn, much appreciated.
Sue King
2024.10.28
Having used you in the past, you were my first port of call. I was however disappointed, when I called the lady asked if I wanted a quote and told me a cost, I said no thank you I had to have the bathroom extractor fixed so an engineer would be great, again she told me an hourly rate.
There was no mention of plus VAT or minimum cost.
After three days of reminders Adam came 40 mins late but I did get a fifteen minute before arrival text.
He was polite and very efficient, it seems my husband, who suffered from dementia had accidentally turned the isolator switch off.
I think Adam was in the property less than ten minutes but I was still charged for a full hour plus VAT, which I have paid.
That equates to £600 per hour, too much I feel, even for a highly skilled engineer.
Sadly I won't be using or recommending you.
This review has nothing to do with Adam who was very professional
Hi Sue,
Thank you for taking the time to share your feedback. We value your input and appreciate the opportunity to address your concerns.
We apologise for any inconvenience or misunderstanding that may have occurred during your recent service with the costs. We understand that charges can be frustrating, and we want to assure you that we strive to be transparent in our pricing and services. An hour is the minimum charge we have, which customers are aware of at the time of booking.
The feedback you have given we will take into consideration to improve our communication processes and ensure that our future customers are fully informed before any work is carried out.
We hope that this incident does not deter you from considering our services in the future. Please feel free to contact us directly if you have any further concerns or require additional assistance.
Thank you again for your feedback.
Richard Adams
2024.10.24
Thank you for the 5 star review Richard, much appreciated.
Michael Roy Cook
2024.10.24
I recently needed to replace four ceiling downlights in my kitchen, and a broken exterior wall light on the balcony of my apartment.
I am not a DIY fan, so I decided to contact a local electrical firm to undertake the tasks on my behalf.
I already knew of Datel Electrical Ltd, having passed by their local base on numerous occasions. It was also comforting to discover that the Company is listed with Checkatrade.
Initial contact via email was fabulous! Jo was very warm and welcoming, swiftly arranging for her colleague David to make a site visit to assess the situation.
David arrived promptly on the appointed day. A very affable and knowledgeable guy.
An agreeable quote for the jobs reached my PC inbox promptly.
A booking was soon made for engineer Harry to undertake the tasks in question. A pleasant young man, he arrived punctually on the arranged day, and carried out the repairs/replacements in a very efficient and professional manner. I was particularly impressed with how he tackled a glitch that arose with the light switch that operates the balcony light. A wiring issue that was soon rectified, following deeper investigation.
I was also delighted with the friendly, businesslike communication, received from Chris, the firm's Operations Manager.
I contacted the Company on a second occasion to request assistance with reconnection of twin ceiling lights - located in my lounge - following disposal of undesirable fittings as installed by the previous residents of my home. Engineers Peter and George attended to the task. I echo my sentiments as stated about Harry's expertise!
Datel Electrical Ltd are the ultimate on the following; approachability, communication, customer focus, efficiency, professionalism, punctuality, and first class workmanship.
I am very happy with these most satisfying end results, and am sure that the other Company team members offer excellent service too!
Datel Electrical Ltd come fully recommended for both commercial and domestic customers in the South Devon area.
Michael R Cook
Hi Michael,
Thank you so much for taking the time to leave such a fantastic review! We're thrilled to hear that you had a great experience with us from start to finish. It’s wonderful to know that Jo, David, Harry, and Chris all contributed to making the process smooth and professional for you. We're especially glad Harry was able to resolve the wiring issue on the balcony light to your satisfaction.
Your kind words mean a lot to the entire team, and we’re so grateful for your recommendation. If you ever need any further assistance, don’t hesitate to reach out.
Thanks again, and all the best!
The Datel Electrical Team
Ben Browning
2024.10.22
Came across Dave and his firm Datel via social media and then remembered seeing the bright orange office in passing in Kingskerswell. Literally couldn’t rate their service highly enough. Punctual, professional and very reasonable. They did a terrific job on our outdoor lighting scheme and we will certainly be using you again. Thank you
Thanks Ben, much appreciated.
Meg Steer-Kemp
2024.10.16
Thank you so much for checking out our solar system, very much appreciated, everyone was very professional and we would not hesitate to recommend Datel.
Thank you for the great feedback, much appreciated
Trefor Thynne
2024.10.05
Datel attended my house to reaffix a bathroom wall heater after a complete bathroom refit. The work was done promptly and efficiently by the two-man team who were able to solve some minor technical issues posed by the task. I am very happy with the service provided by Datel.
Thank you Trefor, much appreciated.
Julie Coote
2024.10.04
PAT testing at my holiday letting property - not a v big job - completed efficiently by 2 men who arrived on time and were polite and helpful throughout.
Thanks Julie, great to hear
Verity Hyde
2024.10.03
We used Datel for our PAT testing and it was a great service, really friendly personnel and easily done at our residence. Thanks so much
Thank you Verity, much appreciated.
Joel
2024.09.18
I’ve used Datel now for a couple of projects in the house, both times they have been great. Completing the work and leaving everything super time a professional
Thank you Joel!
Stuart Harris
2024.09.13
Thank you Stuart, much appreciated.
Charlie A
2024.09.05
Friendly electricians; professional and fast service. Happy with the work and will definitely be using them in the future.
Thank you so much for your kind review! We're really glad to hear that you're happy with our service and that the team could provide a friendly and professional experience. It means a lot that you'll be using us again in the future—we look forward to working with you again!
All the best,
The Datel Electrical Team
Jessica Martin
2024.09.05
Datel are rewiring my whole house. Very helpful, as always :)
Jessica, we were thankful you chose us and were happy with the work completed.
Barry Vaughan-Owen
2024.08.23
Very good service. And very competitive pricing
Thank you Barry
Stephen Rae
2024.08.20
Needed fire home alarm update to comply with building regs sign off.Done ...no problems at all will always recommend
Thank you Stephen, much appreciated
Dave Stickland
2024.08.04
Guys, you were mega. My son decided to convert a dodgy old garden shed into a lush garden office/bedroom and you just turned up when he needed and did a fantastic job. It might even add value to the house :-)
Thank you so much, David! We're thrilled to hear that you and your son are happy with the garden office/bedroom conversion. It was a pleasure working on such a creative project, and we're glad we could help bring his vision to life. Knowing that it might even add value to your home is just the icing on the cake! If you ever have more projects in mind or need anything else, don't hesitate to reach out. Thanks again for choosing us! 😊
Eleanor Stafford
2024.08.01
Very friendly team, would highly recommend for an excellent service 😃
Thank you, Eleanor! We're delighted to hear that you had a great experience with our team. Your recommendation means a lot to us! 😊 If you ever need anything in the future, we'd be more than happy to help. Thanks again!
Ian Lievesley
2024.08.01
There staff turned up in good for the agreed job, which was done professionally at the agreed price. Many thanks
Thank you Ian
2024.08.01
Asked for a quote on a job (EX2)
Very quick response and text messages with updates on arrival.
Unfortunately we have gone with another contractor.