Categories Animals & Pets Veterinarian Cloud 9 Vets London
Cloud 9 Vets London

cloud9vets.co.uk

Cloud 9 Vets London Reviews

EXCELLENT rating
4.9
524 reviews Verified
Cloud 9 Vets London
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Reviews ( 383 ) 4.9

Terry Yu
Terry Yu
2025.01.23
Consider another service 😢 they made my dog suffer a lot in pain before passing
Jenni Bell
Jenni Bell
2025.01.14
recommends
We had to make the very difficult decision to let our Charlie Boy cross the rainbow bridge last week. The lady we spoke to on the phone helped me realise it was our last kind act for Charlie due to his age and mental/physical state. I can’t thank her enough. Charlie had a lovely last day, with no stress of getting him in the car and into the vets which he wasn’t the biggest fan off. As traumatic as the day was for us Charlie was none the wiser and just drifted off to his forever sleep. The kindness and empathy from Becky was such a support to us. Thank you ❤️
Reply from Cloud 9 Vets London 2025.01.14
Thank you so much for taking the time to share your experience during such a difficult time. We are deeply sorry for your loss of Charlie and understand how heart-breaking it is to say goodbye to such a beloved companion. It brings us comfort to know that we were able to support you during this time and help make Charlie’s final moments peaceful and stress-free. Please know that our thoughts are with you, and we’re here if you need any further support.
Sue Jefferies
Sue Jefferies
2025.01.04
I cannot fault this company in anyway at all from my initial enquiry phone call to making the actual booking several weeks later where I didnt actually need to give my details as they were saved from the 1st call. The office team made all the arrangements for the at home visit and the cremation for 18/12/2024 for my younger dog Daisy. The vet, Audra, was so compassionate and gentle with her giving me time to take in the information I needed and making sure I was ok with my decision. The only problem we had was trying to put the canala needle in her vein as they were very thin, and it took 2 attempts, but thankfully, the sedative was already working, so Daisy was very calm throughout the procedure. Before Audra left, she made sure I was ok and asked if I wanted a few minutes with Daisy before Phoenix Pet Cremations collected her, which I did. From start to finish, I was glad I found Cloud 9 Vets to send my baby to the rainbow bridge to run free again.
Reply from Cloud 9 Vets London 2025.01.07
Thank you Sue so much for taking the time to share your heartfelt experience. We are deeply sorry for the loss of your beloved Daisy, but it means so much to us to know that we could support you during such a difficult time. Our entire team strives to make this emotional process as gentle and comforting as possible, and we’re glad to hear that Audra’s compassion and care helped ease the journey for both you and Daisy. We also appreciate your understanding regarding the challenge with the cannula needle and that is why the sedative is so important so Daisy remained calm throughout. It’s truly our privilege to assist in giving your precious Daisy the peaceful farewell she deserved. Run free Daisy 🌈 ❤️
Lynn McConachie
Lynn McConachie
2024.12.30
recommends
Today I had to make the very hard decision & allow my little cat Mr Buddy go over the rainbow 🌈 bridge. The service from Cloud 9 was amazing & Vet Becky who came to the house was the kindest sole & made a hard decision a little easier 🌈😿🌈😿
Reply from Cloud 9 Vets London 2024.12.30
Our deepest condolences for your loss and glad we have been able to provide you some comfort at this difficult time💔
Graeme Gibson
Graeme Gibson
2024.12.02
recommends
We made the decision on 4th November to let our black Labrador Hector go. Three years of diabetes and a tumour in his belly caught up with him. The whole sad process was made much easier by the empathetic, kind and relaxed personality of Charis the vet who attended. We were not rushed and felt supported. The after care by the pet cremation service was faultless also. Much thanks
Reply from Cloud 9 Vets London 2024.12.02
We're so sorry for your loss. Thank you for trusting us to care for your beloved Hector in his final moments.
Selina Fitzpatrick
Selina Fitzpatrick
2024.11.06
recommends
We had to make the very hard decision to have our Poppy put to sleep. We called Cloud 9 and they explained the process from start to finish. Charis the vet arrived at our home and spent time with us answering our questions. Our Poppy went to sleep in her own bed peacefully. She was then picked up by another member of staff who was very respectful towards our girl. Between you it made a very difficult situation easier and we thank you for your compassion. I would definitely recommend your service. Thanks Selina
Reply from Cloud 9 Vets London 2024.11.06
Our deepest condolences with the passing of Poppy 💔
Eleanor Dunn
Eleanor Dunn
2024.10.18
recommends
I can't thank these wonderful people enough for the kindness they showed us - from the first phone call through to the return of Honey's ashes. Everything was organised to take the stress away from us. Andrea the vet was so kind and gentle with our little dog. We never thought saying goodbye could be such a perfect and peaceful moment. Every owner should know about this service. 🩷
Reply from Cloud 9 Vets London 2024.10.18
Eleanor Dunn Thank you for your kind words during this difficult time. Our condolence with the passing of Honey 💔
Sharon Brown
Sharon Brown
2024.10.16
recommends
We had to sadly say goodbye to our handsome wee Bailey boy on Saturday 12th October he passed away peacefully at home in my arms, surrounded by his family. it was by far one of the hardest, but kindest decision I've ever had to make, But from the first phone call to Cloud9 they were amazing, arranging everything for wee Bailey, they made what time we had left with him very special, and brought him beautifully home to us after the cremation.with loving little reminders of him, and forget me not seeds to plant in the Spring in his memory, I can't thank them enough, especially Cheris and Elizabeth, special people ❤️
Reply from Cloud 9 Vets London 2024.10.16
Sharon Brown thank you for your kind words. May the memories of wee Bailey bring you comfort during this time of loss. And we hope he forever flowers in your garden 💚
Kerrie Eagle
Kerrie Eagle
2024.10.11
recommends
A lovely vet called Susie came to our home and made the worst day of my life so much easier. There was no rush and she explained everything that was going to happen. She asked me about Milo, and talked to him to reassure him. She was very kind and caring.
Reply from Cloud 9 Vets London 2024.10.11
Thank you for sharing your experience. We're so glad Susie was able to bring comfort during such a difficult time. Our thoughts are with you and Milo. 🤍🌈
David Costello
David Costello
2024.09.26
recommends
Everyone involved were so lovely and caring, they made a truly awful experience as good as it could be. They are very special people.
Reply from Cloud 9 Vets London 2024.09.26
David Costello Thank you and our condolences on your loss 💔
Kevin Saunders
Kevin Saunders
2024.08.28
not recommends
Your reviews are no good if you only show the good one's
Claire Hart
Claire Hart
2024.08.23
recommends
We can’t thank Coud 9 enough for helping us with our beautiful boy Dougals final journey .Appointment arranged for that afternoon.Kim arrived promptly and was wonderful, caring and professional. It was so lovely, with Dougal in his favourite spot not in the least stressed because of Kim’s lovely manner and us by his side for his final nite nite 💔Dougal was then collected by the team with great dignity and respect for his final journey. We felt it was the loveliest send off for our adored boy. Absolute 1st class , highly recommend.
Reply from Cloud 9 Vets London 2024.08.23
Claire Hart Our deepest condolences for you loss of Douglas. We are glad that you trusted us to help you through the process and help Douglas cross the rainbow bridge, peacefully and at home with is loved ones. 💔
Jacqui Fallon Holloway
Jacqui Fallon Holloway
2024.08.22
recommends
This was the hardest decision to make but Shimmie deserved to sleep with dignity and not to be in pain. Calling was the hardest part but from the initial call, there was nothing but empathy and understanding from the staff. Hannah was a familiar face as we realised she had operated on our Rottweiler the year before. Her compassion and understanding was just what we needed. Shimmie was ready to let go, even if we weren’t. The card they sent was a beautiful and very thoughtful touch (and made me cry) thank you for helping her cross over peacefully in the comfort of her home, surrounded by her family. I still can’t believe it’s been a week already.
Reply from Cloud 9 Vets London 2024.08.22
Jacqui Fallon Holloway Sending you all our deepest sympathies for the loss of your beloved Shimmie 💔🐾🌈
Michaela F
Michaela F
2024.08.20
I had to put my sweet boy to sleep over the weekend, I miss him so much, I just feel so sorry for having to make the decision to end his life. From start to finish the team were extremely friendly and accommodating. Ellie in particular. Alex was the vet who came round, his aura made the whole thing a lot more bearable, he also reassured me that I was making the right decision. Situations like these are never going to be nice or easy, but with a team like the above, it does help.
Reply from Cloud 9 Vets London 2024.08.26
Dear Michaela, Please accept my condolences. Thank you for letting other pet owners know where they can get support at the most difficult time as a pet owner. Run free my sweet boy ❤️🌈
Semih Sezen
Semih Sezen
2024.08.20
I highly recommend cloud 9 vets. On the 17th of August (Saturday) They made sure everything was stress free and running smoothly for Gucci's transition and astral ascension journey. They arranged the cremation services who was professional and compassionate. Today Tuesday 20th of August. The ashes have been delivered and she's finally home. Phoenix cremations definitely deserves a recommendation. Once again I'd like to thank everyone involved and I'm very grateful. Thank you.
Reply from Cloud 9 Vets London 2024.08.26
Thank you Semih for your kind words at this difficult time. It means so much for all of at Cloud 9 Vets. Run free Gucci 🌈 ❤️
Tracey Bailey
Tracey Bailey
2024.08.15
recommends
A lovely young lady called Hannah,came to my home on Saturday 10th of August 2024 to put my 13 year old rottweiler to sleep,heart breaking as it was for us,Hannah was so gentle and thoughtful not just with Buddy but all us humans as well. She was excellent.I would definitely recommend Cloud 9 vets. Thank you for everything ❤️
Reply from Cloud 9 Vets London 2024.08.15
That's who we had for Monty 😪
Natalie Horsburgh
Natalie Horsburgh
2024.08.09
On Tuesday of this week, we had to say goodbye to our beautiful baby bear, Bubbles, after nearly 18 wonderful years together. She had taken ill rather suddenly in the last few weeks of her life and then deteriorated a lot in the last 24 hours. Bubba went to sleep in my arms so peacefully in my home, surrounded by her sisters, in her home. Her last moments were full of so much love, calm energy, and peace. It meant a lot to us for her last moments to be just right with no stress, no cars, no unfamiliar surroundings or smells. Alex the vet was so kind, so calm and understanding. I would choose exactly the same team and circumstances all over again to send our fur baby on her journey to heaven. Thank you to all of the team for their help and consideration during the worst time.
Reply from Cloud 9 Vets London 2024.08.26
Dear Natalie, Please accept my condolences for Bubbles ❤️. It means so much to all of us at Cloud 9 Vets that we could be there to help and support all of you. Bubbles run free 🌈 ❤️
Catherine Parris
Catherine Parris
2024.08.01
recommends
Our gorgeous Lab took a sudden turn for the worse in a slowly-progressing illness. She needed peace. We absolutely could not bear the thought of her being taken to the vet for this. Cloud 9 Vets office were so kind and patient at a time when I was struggling to think straight. At only several hours’ notice, Cloud 9 Vets sent the kindest, gentlest vet, Filipe, to ensure our Lab passed peacefully at home. We are grateful for the swift and kind service they provided. Thank you
Reply from Cloud 9 Vets London 2024.08.01
Catherine Parris thank you for taking the time to write this message. The office team and vet, Filipe will be touched to hear your kind words. We are glad we could provide the support and comfort you and your beloved lab needed during such a difficult time 💚
Joanna Carter
Joanna Carter
2024.07.28
recommends
I sadly had to say goodbye to my best friend after 16 years together. My son arranged for a vet from Cloyd 9 to come to our home and Rollie left looking comfortable. They are amazing it was one of the hardest things I have ever done but Rollie was poorly now he can rest in peace. The vet was extremely kind and caring and my best friend left me very peacefully. Thank you Cloud 9.
Reply from Cloud 9 Vets London 2024.07.28
Joanna Carter thank you for your kind words to the team. 16 years with Rollie must have been filled with countless wonderful moments 💚
John O'Reilly
John O'Reilly
2024.07.25
recommends
First time using & was excellent service, Henry was brilliant cant recommend him enough
Reply from Cloud 9 Vets London 2024.07.25
John O'Reilly Thank you, we're so glad we were able to help.