Cherryhill Orchards Reviews

Daniel Neissi 2025.12.07

     

Very bad customer service they separate my family in half some in and some out didn’t sale ticket. They turned our Sunday to a bad day.

Useful Report

Reply from Cherryhill Orchards 2025.12.07

Hi Daniel,

Thank you for sharing your feedback. We’re sorry to hear that you felt disappointed with your visit.

We would like to clarify that on the day of your visit, only part of your group had purchased tickets. While our staff were assisting you and had asked half of your group to please wait at the counter, several members of your family entered the orchard without tickets or permission. For safety, security, and fairness to all guests, we cannot allow entry into the orchard without valid tickets, which resulted in your group being separated.

Our intention was never to spoil your Sunday but to ensure that all visitors enter the orchard safely and in accordance with our policies.

We appreciate your understanding.

Warm regards,
CherryHill Orchards Team

Phat Phatteerat 2025.12.07

     

It was a really fun cherry-picking experience — picking and eating at the same time! The staff were very friendly and gave great guidance. Perfect for all ages. Don’t forget to try the cherry ice cream — it’s delicious and not too sweet.

Useful Report

Reply from Cherryhill Orchards 2025.12.07

Thank you for your taking your time to leave such a lovely review and recommendation, Phat! We're so glad to hear that you had a great cherry-picking experience at our orchards and that our staffs had made your time here even better. We look forward to welcoming you back again soon! 😊

mahboubeh k 2025.12.07

     

Hello, today on the we came in this farm of 7 December their behaviour was really disappointing. First of all, we are a family, but they kept us waiting for half an hour and then told us they couldn’t sell us tickets. After insisting so much and explaining that the children would be upset because they woke up early and were so excited to come, they finally let us in. But all the cherries were spoiled — we couldn’t even find a few good ones. Their behaviour towards us was also very rude. I will never come to this cherry farm again

Useful Report

Reply from Cherryhill Orchards 2025.12.07

Hi Mahboubeh,

Thank you for sharing your feedback, we understand that you and your family were looking forward to visiting our farm.

However, we would like to clarify the situation that occurred today. This morning our team paused entry and was not accepting any walk in’s due recent wet weather causing damage to some of our early cherries. We were assessing the area to ensure guests would not enter to find spoiled cherries, and this is why you were asked to wait at the counter while our staff went to check.

During this time, several members of your group proceeded to past the entry point and entered the orchard without tickets or permission, despite staff asking you to wait. This has put our team in a difficult position, as we cannot allow access to the orchards before tickets are purchased and confirmed.

Our staff also reported experiencing rude and aggressive behaviour during the interaction. We take the safety and well-being of both our guests and staff seriously, and such behaviour is not acceptable under any circumstances. Given what has occurred, we must respectfully inform you that you are not welcome back to our orchards.

We aim to provide a positive and safe environment for all visitors and team.

Regards,
CherryHill Orchards Team

Zahra Armian 2025.12.07

     

Useful Report

Reply from Cherryhill Orchards 2025.12.07

Hi Zahra, we're sorry to hear we did not meet your expectations on your visit here. We would love to understand what went wrong as your experience really matters to us. Please reach out to us at info@cherryhill.com.au so that we can work on improving your experience with us.

Aras Armian 2025.12.07

     

We visited this cherry farm with the family and honestly the staff were extremely rude and unprofessional. On top of the high entry fee, once you get inside, you end up picking mostly moldy and unusable cherries. Please don’t waste your time and money here. We paid around $70 for three people and expected good-quality cherries to pick, but it was a huge disappointment.

Useful Report

Reply from Cherryhill Orchards 2025.12.07

Hi Aras,

Thank you for taking the time to share your feedback. We’re sorry to hear that your visit at our orchards did not meet your expectations.

We would like to clarify that the experience you described does not reflect the standard we strive to uphold. Our staffs have consistently been receiving positive feedback for being friendly, helpful, and professional, which makes your comments particularly concerning to us. We take such matters seriously and will be reviewing this with our team to understand what may have happened during your visit. If you'd like to share more details, please reach out to us directly at info@cherryhill.com.au

With regard to the cherries, the recent wet weather has affected some our early cherries, and while we do our best to open blocks with the best available fruit, the quality can vary during challenging seasons which is why we have also closed off all walk-ins so that we can better manage orchard capacity. There are still cherries to be picked across the orchard, and our orchard guides are always on the ground to help direct guests to the best areas with ready to pick fruits.

We appreciate your feedback and will continue working hard to ensure that all guests enjoy a positive and worthwhile experience at our orchards.

Best Regards,
CherryHill Orchards Team

Alex Lee 2025.12.07

     

Useful Report

Reply from Cherryhill Orchards 2025.12.07

Hey there Alex, thank you for leaving us a review! We look forward to welcoming you back in the future :)

Corn Huang 2025.12.06

     

櫻桃🍒很甜很好吃 雖然今天天氣不好 採到後面還下大雨 但跟朋友一起非常好玩有趣 工作人員也都非常熱情

Useful Report

Reply from Cherryhill Orchards 2025.12.07

Hi Corn, thank you so much for your amazing review! We’re delighted to hear that you enjoyed our sweet and delicious cherries, even with the rainy weather. It's great to know that you had a fun and memorable time with your friends.

We truly appreciate your kind words about our staff as well. We’ll be sure to pass on your compliments to the team. Thanks again for visiting, and we hope to welcome you back on a sunnier day soon! 🍒

Abby Soo 2025.12.06

     

Went cherry picking today even though it was raining, and it was surprisingly fun! The orchard was peaceful, the air felt super fresh, and the cherries were still sweet and juicy. One of the staff there, Eric, was really friendly and helpful too. A bit slippery, but totally worth it. Cute little rainy-day adventure! 🍒🌧️

Useful Report

Reply from Cherryhill Orchards 2025.12.07

Thank you so much for sharing your lovely review! We’re so glad to hear that you enjoyed your rainy-day cherry-picking adventure. 🍒🌧️

It’s wonderful to know you found the cherries sweet and the atmosphere peaceful, and we’ll be sure to pass your kind words on to Eric, he’ll be thrilled to hear it! Thanks again for visiting, and we hope to welcome you back for another fun day in the orchard soon!

Serena 2025.12.06

     

Even though it was a rainy day, we still had a great experience. The staff were friendly and helpful. We found lots of big and sweet cherries. I really love the cherries here！🍒😍

Useful Report

Reply from Cherryhill Orchards 2025.12.07

Thank you for your review, Serena! We're so happy to hear that despite the weather, you've had an amazing experience in our orchards and had some delicious cherries! We hope to welcome you back again in the future 🍒

Jing靜宜 2025.12.06

     

Despite the rainy weather today, my mood for cherry picking stayed bright! The cherries here are incredibly sweet, and every 30 minutes they open a new row of cherry trees for visitors to pick from such a fun experience. The staff are super friendly too, which made the whole visit even better. Highly recommend coming here for cherry picking; it’s a unique and memorable activity. They also have lots of cherry-themed products: ice cream, juice, jam, plush toys… all super cute and worth trying! A truly sweet and lovely experience. 🍒✨

Useful Report

Reply from Cherryhill Orchards 2025.12.06

Hey Jing, we're so glad to hear that you had a bright and fun day at CherryHill Orchards respite the rainy weather. It’s great to know you enjoyed the cherries and that our team has made your experience an even greater one! We're truly appreciate your recommendation and so glad that you left with great memories from our orchards. We hope to welcome you back again in the future :)

Hannah 2025.12.06

     

I visited CherryHill Orchards in Wandin East and had a great time despite the rainy weather today. The cherries were still super sweet, fresh, and juicy—so delicious straight from the tree! The orchard is well-maintained and easy to walk around. Staff were friendly and helpful, making the experience smooth and enjoyable. Also, there’s free parking available, which was really convenient. Highly recommended for a fun day out with family or friends! 🍒🌧️🚗

Useful Report

Reply from Cherryhill Orchards 2025.12.06

Thank you so much for taking your time to leave us such wonderful review! We’re delighted to hear that you enjoyed your visit, even with the rainy weather and that you love our cherries as much as we do.

We’re also glad our team helped make your experience smooth and enjoyable. We truly appreciate your recommendation and hope to welcome you back again soon for another fun visit! 🍒😊

Ehsan Farahani 2025.12.06

     

Nice people and delicious cherries.

Useful Report

Reply from Cherryhill Orchards 2025.12.06

Hey Ehsan, thank you for your lovely review! We’re so glad you enjoyed our cherries and had a great experience with our team. We hope to see you again soon! 🍒😊

Mishy Smith 2025.12.05

     

Nice people. Very friendly service. Particular Robbo who didn’t make us to walk under the rain to pay. Thank you

Useful Report

Reply from Cherryhill Orchards 2025.12.06

Thank you so much for taking your time to leave us a 5 star review! We’re glad to hear you received such friendly service, and we’ll be sure to pass your appreciation on to Robbo, he’ll be delighted to know he made your visit a little easier. We hope to see you again soon! 😊

Andrea Freeman 2025.12.05

     

Useful Report

Reply from Cherryhill Orchards 2025.12.06

Thank you for leaving us a 5 star review, Andrea! We hope to welcome you back again soon :)

Ngân Phương 2025.12.05

     

lovely experience here at cherry hills! special shoutout to danny and mable for their hospitality!

Useful Report

Reply from Cherryhill Orchards 2025.12.06

Thank you Ngan for leaving such a wonderful review, we're so glad that you had a great time at our orchards and that Danny and Mable has made it even better! We hope to welcome you back again soon in the future :)

Monica Wang 2025.12.05

     

Thank you Danny and Mable for the best service! They are so warm and helpful! Definitely will come back for their cherries!

Useful Report

Reply from Cherryhill Orchards 2025.12.06

Thank you so much for your lovely review, Monica! We’re delighted to hear that Danny and Mable made your visit special — we’ll be sure to pass your kind words on to them. We’re grateful for your support and can’t wait to welcome you back for more cherries! :)

Jane CHU 2025.12.04

     

We had such a wonderful time at CherryHill Orchard. The cherries were incredibly sweet, juicy, and fresh — definitely some of the best I’ve ever had.

Useful Report

Reply from Cherryhill Orchards 2025.12.06

Thank you so much for taking your time to leave us a review! We’re so glad to hear you had such a great time at CherryHill Orchard and loved our cherries. Knowing they were some of the best you’ve ever had truly means a lot to us. We hope to welcome you back again soon! 😊

Maheshika Rathnayake 2025.12.04

     

Useful Report

Maggy Wang 2025.12.03

     

Over 90% of the cherries on the tree are split or moldy, and only a small portion are edible. However, even those are not only lacking sweetness but also flavorless, often with a soft and mushy texture. The visit was not worthy.

Useful Report

sophie brady 2025.12.02

     

Visited CherryHill in Wandin last week and what an experience! The weather wasn’t on our side, but the staff went above and beyond to make sure my sister and I still had an amazing time. A huge thank you to Robo for going out of his way and making sure my sister had the most unforgettable experience. Truly exceptional service!!

Useful Report

Reply from Cherryhill Orchards 2025.12.02

Hi Sophie,

Thank you for the wonderful review! We’re so glad you and your sister had a great time at Wandin despite the weather. Our team always does their best to make the experience special, and Robbo will be so happy to hear your kind words, he really does go above and beyond!

We’re delighted the visit was unforgettable for you both, and we hope to welcome you back again soon :)