In the height of the pandemic, we found ourselves planning to undergo a major landscaping project, with the pool as the central focus. I initially spoke with multiple pool companies, some very well known, some less so. Timing was an issue for many companies we spoke with, due to the high demand of the pool industry at the time. Many companies were quoting project start dates of six plus months out, just to break ground. I connected with Ben, as a recommendation from a friend who had used BP Water Concepts in the past. I immediately had a good feeling about him and the company. Ben was patient, responsive and always took the time to answer my questions. He was willing to do some initial complimentary design work for us, and pointed us in the direction of some popular sites for design inspiration. He understood our time sensitivity (we were living in new construction, on a dirt lot, with zero usable outdoor space for our three boys) and worked with me to quickly get our plans through the county approval process. He was able to get us on his calendar much earlier than many of the other companies we had spoken with. When it came time to select our materials, we had some very specific ideas in mind. The entire team was patient through that process allowing us to take the time to find the perfect selections to fulfil our vision. Ben and Roger went above and beyond, by working with various vendors that I had sourced locally (even though they were not his typical material suppliers). Once construction started, Roger and his crew were always very respectful of our family and our living environment. Roger would often check in with me along the way when laying materials to make sure we were all on the same page, and the crew executed our design with great attention to detail. Throughout the entire process, I was impressed with how responsive the company was regarding my questions. Whenever concerns or issues arose, someone was always available and willing to step up to make it right. In the end, we have a beautiful pool, and I am certain that we made the right choice hiring BP Water Concepts to do the job! If you want a company who is flexible, and will build the perfect custom pool for your needs, BP Water Concepts is the right fit! Our family looks forward to many fun-filled years enjoying our new backyard paradise!