Verified Company
I spoke to Geoff at first choice mobility on Tuesday morning regarding a nrw wheelchair he talked me through my options, laid to rest my concerns, provided me with tracking information and the chair was delivered by FedEx Wednesday lunchtime. Excellent customer service and so fast. ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ as good as it gets.
Reply from First Choice Mobility Ltd
2026.07.31
Many thanks Brian for your review.
I took my mobility scooter into first choice mobility thinking "wonder how much this is going to cost me" i was very happy when they said £25.00. All the staff are very helpful and go above an beyond to help you.
Regards
Mrs A Pavelin.
Reply from First Choice Mobility Ltd
2026.07.29
Very kind thankyou.
Having tried for weeks to get a part for our rise and recliner chair or get the chair repaired I finally came across First Choice Mobility. They managed to get the part delivered to us, which we fitted in 30 minutes, we also received a phone call about the delivery, a nice personal touch . Many thanks
Reply from First Choice Mobility Ltd
2026.08.05
Thank you Wendy here to help
Contacted First Choice Mobility rather than scrolling through loads of websites. Just come out of hospital and wanted a table that goes over my hospital bed at home.
They straight away found the perfect solution to my needs and a much lower price than I expected.
The delivery arrived fast with easy instructions to put it together.
Highly recommend their staff, and their shops.
I currently can’t travel, the shop sent me some pictures.
Great service - highly recommend and will definitely use again
Reply from First Choice Mobility Ltd
2026.06.29
Many thanks for your kind words. If you need anything else, we are more than happy to help.
What fantastic customer service and I didn’t even spend any money there. I ordered an item that I wasn’t sure would be suitable. I was called within 15 minutes to say unfortunately it would be a month til it cane into stock. The conversation turned into a discussion about the suitability of the item
for my Dad and the man gave me a honest opinion of the product, the pros and cons & how, after hearing about my Dad’s condition, suggested it probably wouldn’t be suitable and suggested other options, none of which would profit first mobility.
A company that genuinely wants what’s best for disabled people rather than just selling anyway. What a genuine, trustworthy company with fantastic morals.
Processed my refund whilst I was on the phone and I got immediate email confirmation. I will certainly go back to this site again.
Thank you
Reply from First Choice Mobility Ltd
2026.04.02
Very kind….we keep it simple based on our experience. Happy customers come back. Have a lovely Easter.
Excellent
Bought a Karma vip2 folding tilt in space wheelchair for my wife who has Parkinsons and dementia. The help and advice I received from Dominiq was excellent, so much better than other companies I contacted. We certainly made the right choice as the wheelchair suits our needs well. It came next day delivery and was easy to assemble. So great service, great product and a fair price.
Date of experience: 21 March, 2026
Date of experience: 21 March, 2026
Great help and advice when ordering a new wheelchair for my wife. Very pleased with the quality and overall service provided and the fact that the item was delivered within 48 hours of ordering. Highly recommended.
Reply from First Choice Mobility Ltd
2026.03.22
Thankyou Victor very kind
I had concerns over a new battery purchase. Dominic and colleagues were at all times , very helpful and supportive. I felt genuinely supported and well informed about the situation o found myself in . Excellent service . Thank you
Reply from First Choice Mobility Ltd
2026.03.20
Very Kind Claire - always here to help if we can
Being asked to choose a Wheelchair for someone - when you are lucky enough to have never had to use one, is a daunting prospect, I didn't have the first idea where to start,
I need not have worried - having been recommended to First Choice Mobility, I was lucky enough to have my enquiry answered by Geoff - who clearly knows a thing or 3 about Wheelchairs, and their associated bits.
I cannot recommend Geoff and First Choice Mobility highly enough, you are in the safest of hands, and they really know what they are talking about.
Reply from First Choice Mobility Ltd
2026.02.22
He does indeed and we are very grateful for your feedback. Many thanks we are always here to help
After purchasing a wheelchair from this company last year, I needed to make a claim on the manufacturer's warranty. Their customer service was very helpful, telling me exactly what they needed from me and acting as a go-between with the manufacturer to get a replacement part sent out very quickly after I sent the initial email.
After this experience, I would definitely feel safe to purchase from them again and would highly recommend them to anybody who is in need of mobility equipment.
Reply from First Choice Mobility Ltd
2025.09.05
Thank you for the feedback the team really appreciate it, customer service is very important to us have a great weekend.
Absolute delight to deal with this company from start to finish. I wanted a specific wheelchair cushion and emailed customer service. I had an immediate response by Dominiq who required further information to help me. I was able to purchase the exact item I required and I was advised on when delivery would be (It was quick). I was very impressed from my initial enquiry to payment and delivery. I would certainly use this company again and am going to share my experience with family/friends who may want to purchase specific items from a mobility company.
Reply from First Choice Mobility Ltd
2025.08.23
Thank you so much for your kind review. It’s greatly appreciated.