Edreams: Daytime robbers;
Avoid at all costs; edreams, opodo, travelink, go voyages, liligo; they are all part of one business.
Ask for their customer care email when you phone, as it does not appear on their website. Write to them which would be an evidence for your case. Liaise/respond to them by writing only.
Get written details of all your phone calls that you make by filling in their webform, as this is also not available on their website, you have to request it ten times!!! The they will send you the link.