Don’t trust that the information they give you is valid and you can check in.
WARNING: Major booking issues with eDreams -
I paid eDreams £164.97 for a peak season flight on May 24th, 2025, but turned out I was booked for a much cheaper flight (approximately £17) on June 4th, 2025 that I only found out a week after the intended flight had departed from Wizzair customer services.
What Happened:
- Paid £164.97 for May 24th peak season flight
- Received booking confirmation showing May 24th departure,
- I tried to check into the Wizzair flight however all the information was invalid and I couldn’t check in
- Confirmation code was actually for June 4th flight worth only £17 which I found out a week later
- Price difference of approximately £148 unaccounted for
- Caused considerable disruption to my trip
Their Response:
- Their first response was only after a review I left warning others, as they have no customer service before my intended flight just a very limited chat bot. This was a couple days after the intended flight had departed
- Initially continued to denied any problems existed after many emails back and forth deprive solid evidence
- Claimed airline “changed” my flight without notification
- Said they forwarded airline emails (I never received any and still haven’t)
- Made contradictory statements about having airline confirmations
- Could not provide invoice from Wizz Air for the supposed £167 May 24th flight
- Could not provide any airline confirmation documentation
- Wizzair later confirmed no booking was ever made by EDreams for a flight for the 24th May
Financial Impact:
- Overcharged amount: £148
- Additional rebooking costs: £250
- Accommodation/other expenses: £350
- Total loss: £780
Red Flags I Experienced:
- Booking confirmations didn’t match actual reservations
- Unable to provide basic documentation from airlines
- Contradictory explanations when questioned
- Only became responsive when I mentioned legal action
- little to no customer service to try the resolve before the flight, only a very limited chat bot
My Concerns:
This pattern suggests either:
- Serious system failures in their booking process
- Poor communication with airline partners
- Inadequate record-keeping practices
- Potential deliberate overcharging practices
What I’m Doing:
I’m pursuing this through:
- European Small Claims Procedure
- Spanish consumer protection authorities
- UK Trading Standards
- Formal complaints to relevant authorities
My Recommendation:
Based on my experience, I cannot recommend eDreams:
- Book directly with airlines when possible
- If using third-party sites, verify bookings immediately with airlines
-Keep detailed records of all transactions and correspondence
-Be prepared for potential booking discrepancies