FAQ

How does Trustindex work?

With Trustindex you can collect customer reviews on Facebook, and publish these reviews in your sale system. The aim of Trustindex is to increase customer trust, thus boost conversions and sales. With the free Trustindex package you can try our software without credit card verification. If you would like to use more professional solutions in building customer trust, you can subscribe to Plus or Professional package anytime.

What do I need to use the free Trustindex package?

Please verify that you have admin access to your Facebook business page, as when installing Trustindex, you will have to sign in to your Facebook account via our software, and allow its usage.

Do I have to pay when registering to Trustindex?

You do not have to pay when you register for the free package, you neither have to provide your credit card details. The free account offers limited access to our tools. If you would like to use more professional solutions in building customer trust, you can subscribe to Plus or Professional package anytime.

What happens after I subscribed to the FREE package?

Following the registration, we create your free account in our system. You can download the free user manual directly from your account, that will help you do all the settings. If you have any further questions concerning the settings of your account, please contact our customer service, and we will help you to solve the problem in 48 hours.

How long can I access my FREE Trustindex account?

You can always access your account after the registration.

Should I pay any fees when I install and set up Trustindex?

There is no installation fee.

How simple is it to install Trustindex?

You do not need any developer skills to install the software. You simply have to copy the codes generated by Trustindex and paste them to your website. If you need any help, please contact our customer service.

How long does it take to install Trustindex?

The whole installation process takes around 1 hour. It is worth to read the installation manual, as it contains all the detailed information and a step by step guide.

What payment options do I have, if I choose a paid option?

We accept money transfer, Paypal and bank card payment. You can use Visa, Mastercard or Maestro cards to pay.

How long can I use a prepaid package?

Trustindex offers packages prepaid for a year. You have to renew your package each year. We send out a reminder email 1 month before the expiration date.

Can I modify my package anytime?

Yes, you can, even if your current subscription is still active. If you upgrade your package, you only have to pay the difference between the prices. If you choose a cheaper option, we will extend your subscription with the period available from the amount deliberated during the modification.

Can I cancel my package anytime? Is there a loyalty contract?

There is no loyalty contract, you can cancel your package anytime. Your package will be available until the end of the prepaid period.

Do we offer money refund?

If you are not satisfied with our packages and service, you can apply for a refund in 30 days after the registration, and we will pay back the whole price of the package without any questions!

What happens to my Facebook reviews if I stop using Trustindex?

The reviews will remain on your Facebook page. The Trustindex widgets and functions used to increase customer trust will be inactivated.

What should I do if I need any help?

If you have any questions or problem, please send an email to info@trustindex.io and our colleagues will answer you in 48 hours!